Unit 2 Standard Industrial Estate, Henley Road, London E16 2ES

We’re open Monday – Friday, 8 a.m. – 6:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our delivery charges vary based on the delivery address. These prices are automatically calculated on checking out.

Which payment methods are accepted in the Online Shop?

To make your shop experience easy, we have built our payment gateway to accept all major forms of payments credit and debit card,as well as PayPal etc.

How long will delivery take?

We dispatch all products within 1 and 2 working days after we have received full payment. The delivery dates vary on some products due to the location of our depot. We will provide you with updates as regards your order so you know when it arrives.

How secure is shopping in the Online Shop? Is my data protected?

Shopping with us is safe as our website is secure and all  your data is protected.

What exactly happens after ordering?

We dispatch your order within 1 and 2 working days, once we receive full payment for your order. We keep you informed about your order till you get them.

For downloadable orders, you get the downloads immediately you place the order.

Do I receive an invoice for my order?

You get an invoice immediately you place your order with us. This will be sent to the email you provide. Please ensure you provide the right email.

Custom Duties and Taxes

The customer is responsible for all taxes and duties (including VAT) imposed by your country of residence. Please check with your country’s customs office to determine their procedures and any potential charges.

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